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Customer Assurance Pricing
      Plumb Creek Plumbing relies on Customer Assurance PricingTM also known as C.A.P. to be able to save you money and advise you of the cost of repairs before any work is performed.

Customer Assurance PricingTMTM (C.A.P.)TM is a nationally respected organization which has accumulated data on the time and proper cost to complete thousands of plumbing tasks. This task time is based on a fully trained and qualified technician arriving at your home or business to perform a repair using the latest diagnostic skills, tools and materials. C.A.P.TM was developed to make sure that you, our valued customer, are in control of the cost of a service call from beginning to end by knowing the cost in advance.

Ultimately, C.A.P.TM will help eliminate any surprises you would otherwise encounter when you receive the final bill. We all know that it is discouraging to receive a surprisingly large repair bill when the money could have been applied toward replacement of the broken item. With Plumb Creek Plumbing using C.A.P.TM to give you the repair cost in advance, you are better informed and prepared to make the repair-or-replace decision.

Wouldn't you like to know exactly how much a job will cost in advance?

For a small diagnostic charge, Plumb Creek Plumbing will dispatch a fully licensed and insured plumber who will then diagnose the problem needing service and conclude what repairs are necessary and how much the repairs will cost. Thus a repair will not be made without your prior authorization and acceptance of the cost. With your authorization of the proposed work, the diagnostic charge is then applied toward the work and our plumber will perform the necessary repairs right then and there, whenever possible. If you decide not to authorize the repair at the time of the diagnostics, all you'll be billed by Plumb Creek Plumbing is a Diagnostic Fee of $59.95. This fee will be put towards the cost of the repair should you decide to go forward with the work within 7 days. However after 7 days if you have not contacted Plumb Creek Plumbing to schedule the repair the diagnostic fee will be forfeit and a new diagnostic appointment will need to be made.

This pricing system gives you the benefit of having a proficient problem solving plumber who will do the job right the first time. By removing the clock emphasis, our plumbers don't feel pressured to hurry, which might cause a mistake, but can take the time necessary to make sure the job is done right the first time.

Sooner or later, we all have to call a plumber. And because it's expensive to operate a plumbing company, plumbers can be expensive. There's just no way around that. However, there are a variety of ways to improve the value you get for your money.

Price can be misleading.

Many people make the mistake of shopping for plumbing primarily based on the plumber's price. This can be misleading. It's better to look at overall service and customer satisfaction, even if prices are slightly higher than average.

Two Main reasons for this:

  • First, experienced plumbers usually charge more. However, they have encountered many more kinds of plumbing problems and have had more time to discover the most cost-effective solutions. They are more likely to know the best solution and be able to implement it correctly on the first attempt. Saving $100 for a "solution" that has to be redone in two months is no bargain.
  • Second, the price may reflect reliability. If you take time off work or alter your work schedule to meet a plumber who shows up late or not at all, it costs you. Even if you aren't docked pay for the lost time, you won't be improving your prospects for raises and promotions by sitting at home waiting for a plumber. Plumbers who have scheduling and communication practices that don't leave you hanging are likely going to be worth the higher price.

    Here are answers to some of the more common questions about plumbers:

    How do plumbers come up with their prices?

    • That is a great question. Unfortunately, the answer is not so simple. In order to know how much to charge (Your Price) you must first understand (Your True Costs). Your costs go far beyond your material and labor costs. There are multiple things to consider when calculating your costs. There is of course labor time and material, however there are also costs for overhead, employee benefits and taxes. There are also general conditions to consider, like tool rental, time for set-up and clean-up, crew sizes and efficiencies. Then, unless you like risk without reward. there's that little thing called profit.

    When I called a plumber, he said his price to replace a drain pipe was $205. He was here only about 45 minutes but charged me $205. Is this some sort of scam?
    • Plumbers spend a big part of their day driving in most cases a fully stocked vehicle worth close to $100,000 between the vehicle, materials and equipment for efficiency, from one job to another. Some way, they have to be compensated for this time and equipment. Some add a flat service charge to each bill. Some charge a premium for the first hour, some charge a flat rate basis per job and some charge from the moment that they leave their last job. The latter is probably the case in your situation. These various charging methods are another reason why comparing prices only can be a poor way to select plumbers. Always ask a plumber on the phone how his rates work. If it seems to be an unreasonable system for your situation, you may want to turn to another plumber.

    My plumber said the new toilet I want costs $300 plus installation. I saw the same toilet at a home center store near me for $229. Is the plumber trying to rip me off?
    • Probably not. He typically buys his fixtures from a plumbing supply firm. The plumbing supply firm has a wholesale contractor's price and a higher list or retail price. The plumber buys the fixture at the wholesale price and sells it to you at the list price. The price difference pays for his time and trouble locating, purchasing and delivering the fixture. He also absorbs the costs associated with defective materials, warranty issues that might arise and mistakes like buying the wrong style or color.

    We provide service when you most need it. You can rely on us at Plumb Creek Plumbing.

    For more information on our service plans or to schedule an appointment.
    Call Today - (512) 398-6875

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    Last updated 3.26.2011 ©2006 Plumb Creek Plumbing LLC. All rights reserved